Privacy Policy

Prakriti Estates ("we", "us", "our") operates an online platform connecting buyers, tenants, and verified real estate agents across India. This Privacy Policy applies to visitors, registered users, and agents who use our website and related services.

Information we collect

• Account data: name, email address, phone number (+91 format), password (stored in hashed form), and role (customer, agent, or administrator).
• Property listings: details you or your agent submit, including location, price, images, floor plans, RERA registration numbers, and optional 3D assets.
• Inquiries & leads: name, phone, and message when you contact an agent about a listing; wishlist properties linked to your account.
• Usage data: pages viewed (home, about, property listings, privacy, terms, FAQs, and RERA), device/browser type, and approximate timestamps for analytics and security.
• Communications: support emails and password-reset requests.

How we use your information

• Provide search, maps, listings, wishlists, and agent dashboards.
• Route property inquiries to the listing agent via our platform and WhatsApp links you choose to use.
• Improve site performance, fraud prevention, and aggregate statistics (e.g. listings by city).
• Send service-related notices (account, security, or legal updates).
• Comply with applicable law, including real-estate advertising norms and lawful requests from authorities.

Legal basis & Indian law

We process personal data based on your consent, performance of a contract (e.g. account terms), legitimate interests in operating a secure marketplace, and legal obligations. India's Digital Personal Data Protection Act, 2023 and other applicable rules may apply to our processing. You may contact us to exercise rights granted under law, subject to verification and exceptions.

Sharing with third parties

We do not sell your personal data. We may share information with:

• Listing agents when you submit an inquiry on their property.
• Infrastructure providers (hosting, email delivery) under confidentiality obligations.
• Regulators or law enforcement when required by valid legal process.

When you use WhatsApp or other external apps linked from a listing, their privacy policies apply independently.

Cookies & similar technologies

We use session cookies for authentication (e.g. login) and local storage for preferences such as grid/list layout. You can control cookies through your browser; disabling them may limit account features.

Data retention & security

We retain account and listing data while your account is active and as needed for legal, tax, or dispute purposes. We use industry-standard measures including encrypted connections (HTTPS) and access controls. No method of transmission over the Internet is fully secure.

Children

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance.

Contact

Data protection queries: support@prakritiestates.in. Registered office: Gurugram, Haryana, India.